Senior Software Engineer – Contact Centre TransformationApply Now

About the role:

Our client is seeking a Senior Software Engineer experienced in the Contact Centre domain to contribute to a hybrid cloud transformation initiative. You will help modernise legacy on-premise platforms and integrate cutting-edge AI-powered voice and real-time summarization solutions into customer engagement workflows.
You will collaborate closely with voice engineering, IVR, data insight teams, and AI enablement squads to build secure, scalable, and intuitive voice/contact experiences.

Key Responsibilities

• Build and maintain .NET Core/GRPC services integrated with SAS and voice pipelines
• Deliver AI‑driven speech analytics, transcription, and real‑time summaries
• Integrate legacy on‑prem systems into hybrid cloud environments
• Develop secure web UI components (HTML/CSS/JS, OAuth)
• Support voice biometrics, SIPREC traffic, and orchestration platforms
• Contribute to architecture decisions and secure delivery practices

Required Skills & Experience

• Strong backend expertise in .NET Core/C#
• Experience with GRPC microservices, SIPREC/IVR telephony, hybrid cloud integrations
• UI integration with HTML/CSS/JS and secure embedding
• Government project exposure; Baseline clearance (or eligible)
• Familiarity with SAS analytics/speech solutions

Nice to Have

• NV1 clearance or willingness to uplift
• Voice biometrics / real‑time voice analytics
• CX platform knowledge
• Containerisation with Podman/Docker
• Experience in agile/digital squad environments

Tech Stack: .NET Core, GRPC, REST APIs, SAS, HTML/CSS/JS, Podman, SIPREC, OAuth2

Does this sound like you? If you have the skills and experience we’re looking for please click ‘Apply Now’, or please send your updated CV to su*********@*****om.au Alternatively please call Suniva Rego on 03 9643 3720 for a confidential discussion about the role.

Apply Now