Application Support AnalystApply Now

About the role:
As the Application Support Analyst you will provide day‑to‑day support, administration, and enhancement of enterprise systems, focusing on TechnologyOne Ci Anywhere modules (Financials, Procurement, Asset Management).
You will deliver Level 2/3 support, troubleshooting, and minor configuration, while assisting with testing, documentation, training, and vendor coordination to manage the BAU workload.

Key responsibilities:

• Deliver Level 2/3 support for TechnologyOne CES modules.
• Diagnose and resolve incidents, applying fixes or workarounds.
• Coordinate with stakeholders/vendors on issues, patches, and configurations.
• Support testing for patches, releases, and upgrades.
• Maintain documentation, knowledge base, and training materials.
• Ensure compliance through change management processes.
• Monitor system performance and escalate issues proactively.
• Manage user access and security roles as delegated.

Required skills and experience:

• Application support experience in local government/enterprise environments
• Knowledge of TechnologyOne Ci Anywhere CES (Finance, Assets, Procurement) is highly desirable
• Working knowledge of ITIL practices and ServiceNow or other ITSM tools
• Understanding of system configuration, integration, and support
• Strong analytical, troubleshooting, and communication skills
• National Criminal History Check & Working with Children Check
• Diploma/degree in IT or equivalent experience

Desirable

• Microsoft Power Platform (Power BI, Power Automate)
• SQL skills
• Experience in Agile/DevOps environments
• Knowledge of integration tools/APIs

Next Steps:
Does this sound like you? If you have the skills and experience, we’re looking for please click ‘Apply Now’, or please send your updated CV to su*********@*****om.au
Alternatively please call 03 9643 3720 for a confidential discussion about the role.

Apply Now