Back to Jobs

Senior IT Service Management SpecialistApply Now

Brisbane

IT & Telecomms IT - Other

  • Permanent Opportunity
  • Brisbane Based
  • Attractive Salary
Senior IT Service Management Specialist
Location: Brisbane, QLD
Contract Type: Full-time

Are you an experienced IT Service Management professional looking to step into a senior-level role within a large and dynamic enterprise environment? We are seeking a Senior IT Service Management Specialist for an exciting opportunity with a high-profile organisation. This role offers the chance to make a real impact, contributing to the development and enhancement of ITSM and ITAM frameworks and processes across the enterprise.

Key Responsibilities:
  • Lead the development, implementation, and continuous improvement of IT Service Management and IT Asset Management policies and processes.
  • Chair the Change Advisory Board (CAB) at an enterprise level.
  • Configure, maintain, and enhance ITSM systems and tools.
  • Manage hardware and software assets, including CMDB systems.
  • Monitor and report on ITSM metrics to drive service improvements.
  • Lead Disaster Recovery planning and execution.
  • Oversee Major Incident Management and Post-Incident Reviews.
  • Provide subject matter expertise across Service Management domains including Incident, Change, Problem, Availability, and Service Continuity.

Experience and Skills:

  • 5+ years of proven experience in IT Service Management.
  • Strong background in IT Asset Management and Configuration Management.
  • Demonstrated experience in leading ITSM functions in enterprise environments.
  • Hands-on expertise in managing critical incidents and driving service restoration.
  • Ability to engage and influence cross-functional teams and senior stakeholders.
  • Familiarity with Cloud, Infrastructure, End User Compute, and Workplace Technologies.
  • Proficient in data analysis and reporting.
  • Knowledge of security principles, Agile, DevOps, and Lean methodologies.

Qualifications:  

  • Bachelor’s degree in information technology or a related field.
  • Relevant ITIL certifications (Foundation and above).
Interested candidates are encouraged to apply now to be considered for this exciting permanent opportunity.

For more information, feel free to reach out to me at po********@*****om.au.
Apply Now