Service Desk OfficerApply Now

The Service Desk Officer is the initial contact for providing the Company with reliable and efficient digital support services, contributing significantly to Incident Management and Request Fulfillment through their hands-on experience and technical know-how. 

Skills Required: 

• Completed a Microsoft or CompTIA certification, or have relevant experience in IT or related fields
• Experience working in IT support and providing expert advice
• Familiar with Service Desk systems and IT tools
• Able to fix issues with computers, devices, operating systems, and common programs like MS Office, web browsers, and email
• Experience with setting up and configuring systems using scripts and software deployment tools
• Understands IT service standards and service level agreements
• Communicates well, works well with others, and delivers great customer service
• Proven team player who helps the team meet its goals
• Focused on customer needs and uses feedback to improve digital services
• Experience creating or updating processes to keep information accurate and help train team members
• Can work independently or with different teams to get results
• Quick to learn and adapt to new technologies in a fast-changing environment

Interested? Apply now with your resume and a brief cover letter—we’re excited to learn more about you or please send an email to po********@*****om.au

Apply Now