Systems Support AnalystApply Now

M&T Resources brings over 50 years of combined local experience in connecting top-tier IT professionals with prominent organisations throughout Western Australia. 
  
As a dedicated technology recruitment agency, M&T Resources has been operating since 1994 and offers both contract and permanent recruitment services, staff augmentation, and executive search, delivering tailored workforce solutions.

The Role
  
We are currently seeking a motivated Systems Analyst to support the successful implementation of a new Salesforce-based client information system. This is an excellent opportunity to join a supportive team and gain hands-on experience in a system rollout that impacts key business operations.
  
Reporting into the Applications Manager, you will work closely with business stakeholders to understand requirements and help drive adoption of the new platform. You will play a vital role in ensuring a smooth transition by delivering end-user training and ongoing system support.
    
Key responsibilities

• Provide training to end users, both one-on-one and in group/classroom settings
• Support change management initiatives and promote user adoption
• Triage and manage support tickets and user queries
• Maintain accurate system documentation and adhere to document control standards

Skills & Experience
  
To be successful in this role, you will also have:

• Experience working with Salesforce or Salesforce-based systems
• An understanding of business process workflows and system implementation
• Strong communication skills with the ability to work across technical and non-technical teams
• Confidence in delivering end-user training in different formats
• Familiarity and basic end-user testing experience would be highly regarded.
• A proactive, solution-focused mindset with excellent attention to detail

Contact
  
To apply or find out more, please email ke**********@*****om.au

Apply Now