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Digital Transformation Forum 02: Accessibility & Inclusive Design

February 27, 2020 @ 6:45 am - 8:30 am

M&T Resources is pleased to announce the next event in a our panel series focusing on Digital Transformation within human led services.

The event kicks off on Thursday 27 February and will be a panel discussion over breakfast between three specialists in Digital Transformation – Sarah Capstick, David Herse and Travis Hodgson – with conversation guided by MC Tim Anderson.

Our Digital Transformation panel will discuss a range of key Accessibility and Inclusive Design topics. Audience questions will be answered via an online interactive product, Slido. We hope to bring our audience a fly on the wall experience and hear our leaders discuss this hot topic.

Following on from the Digital Transformation panel discussion and Q&A, there will be the opportunity to network, grab a bite and discuss over a coffee.

This event is invite only. To express interest in attending please contact Johanna Bullin on


About the panel

Tim Anderson (MC), Innovation Practice Lead, GLASS

Tim has been working in financial services and consulting for well over 15 years during which time he’s played a key role in the design and delivery of major transformational projects, developed communications strategies to support structural and cultural shifts and managed strategic risk through innovation and reinvention of business models. Tim has also cofounded FinTech Queensland, an organisation focused on fostering the Queensland fintech community, promoting Queensland FinTech start-ups and assisting corporates on their fintech journeys. Tim now combines his passion for FinTech and enthusiasm to help organisations drive a culture of innovation as the Innovation Practice Lead at GLASS.


Sarah Capstick, Project Director | Smart Ticketing Strategy and Customer Transition, Department of Transport and Main Roads

Sarah has an extensive career in the public transport sector spanning national and international markets across both public and private sector organisations leading various streams including strategy, policy, service planning and customer channels. Throughout her career, Sarah has balanced strategic intent and operational activities to deliver seamless structural, behavioural and cultural transformational change programs. Sarah is well known for her strong inclusive leadership style, and natural ability to distil complex challenges into pragmatic solutions. In her current role at the Department of Transport and Main Roads, Sarah is responsible driving the Queensland State Government’s $371 million Smart Ticketing strategy and customer transition approach, providing strategic leadership across accessibility, advocacy, policy, customer research, marketing, communications, media and stakeholder engagement teams.


David Herse, Head of Product, Five Good Friends

David is the Head of Product at the innovative home care start-up Five Good Friends. Five Good Friends’ mission is to combine technology with caring people to support older people and people with disability to live independently and safely in their own home. David loves turning ideas into reality to keep the world sustainable, beautiful and liveable for everyone. For the past 10 years, David has focused on creating online products and services for customer happiness and business success.


Travis Hodgson, General Manager, Australian Digital Health Agency

Travis has an extensive background as a transformative change leader in the health sector. His executive experience in Queensland, the Northern Territory and Commonwealth governments, across a range of state-wide and national portfolios has enabled Travis to develop a unique leadership style shaped by the opportunity to perform a number of vastly diverse roles spanning the full care continuum. At the Australian Digital Health Agency, Travis currently works alongside an incredibly bright group of individuals, driving national digital health programs that are anchored on improving health outcomes for all Australians.


Johanna Bullin
Vicki Hope


M&T Resources QLD
Level 13, 259 Queen Street
Brisbane, QLD 4000 Australia
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07 3215 7219
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